I have done many deals with Rich and Shayna and they have done an OUTSTANDING job each and every time. While some agents can be pushy and focused on their total volume, Rich works patiently with his clients and focuses on building trust. Shayna has a wealth of real estate experience that really gives buyers and sellers the upper hand. They are fantastic problem solvers and always go the extra mile for people. They are dependable, knowledgeable, and relentless when it comes to getting the job done for their clients. I could not recommend Rich and Shayna more highly to anyone looking for a dedicated real estate team – whether you are purchasing your 1st home or your 10th home, Rich and Shayna are definitely who you want to work with!!
Rich and Shayna are an amazing team! They always return your calls and respond to your emails. They made our homebuying experience extremely easy. We really weren't sure where we wanted to live, but Rich was so willing to show us properties anywhere we wanted to go. We were looking at homes in Brookfield, Mequon, Delafield, and finally found a home in Merton. He is extremely knowledgable with home repairs and can give you accurate timelines of when big ticket items would need to be replaced. He is very professional and truly understands the real estate market conditions. He is honest and would never push you into a home just to make a sale. He is looking out for your best interest and his experience is unmatched. We have dealt with other realtors in the past, but Rich and Shayna are by far the best team we have worked with so far!! I hightly recommend giving Rich a call if you are in the market of buying or selling a home. Thanks again for all your help.
I have dealt with other Realtor's in the past and listing/selling my house with Rich couldn't have been a more pleasurable experience (I also bought a new house with Rich. Couldn't have been happier with that process as well.). He really knows the business, he understands what buyers are looking for and really leveraged all of the latest and greatest tools like Zillow. I think that's very important in today's internet world.
Rich and his assistant Shayna were extremely responsive by email, phone or text. I was given a feedback sheet along with an email or phone call on how they thought it went with each showing. I rarely had to ask for any information regarding the sale of my house as they were already on top of it!! Having Shayna really leveraged Rich to the next level when it comes to customer service and responsiveness. Both were always in sync!
I would recommend (and I have!) any of my family or friends to Rich knowing they are in excellent hands. He went out of his way to make sure the price that I was negotiating was exactly what I wanted and felt absolutely no pressure to make a deal. He was also available at any hour of the day or night to drop by or sit down and explain the contract with me. I couldn't quite figure out when Rich had a night or a day off. I realized this when another Realtor at a closing told me that this was "her day off". Thanks for making this so easy!
Awesome Realtor!! I met Rich because I requested a showing on a property he had listed. While at the house I told him what I was looking for and he was very honest and upfront about some of the flaws the house had. It was refreshing to have someone point out the good and the bad and not try to sell me a money pit. Over the next couple months he showed me over 30 homes and vacant lots! When I finally found the one, he wrote up the offer and requested a very quick response. I am so excited for my new home and grateful for Rich's help!
My wife and I had planned on using the entire year to locate our dream home. When we found a foreclosure we were initially concerned about the extra effort it would take to close. Rich was with us every step of the way. He explained all contractual language in plain English. He was never more than an hour away when returning emails or phone messages. He was with us for two days as we inspected the property with local professionals recommended from his network of contacts. He even brought his own snow blower to make sure the day was safe for all. If you want a hands on and driven to succeed agent, contact Rich!
AMAZING EXPERIENCE! Best Real Estate Agents out there!! Shayna, and Rich are HANDS DOWN the Best in the game.. We dealt with about 3 different agents before we finally met Shayna, and Rich.. Found us our Dream house after looking at about 20 different properties.. Extremely Professional, and Reliable.. Always responded to our questions in a proffesional, quick, and honest manor.. As a salesperson myself honesty was the biggest quality that I was looking for in a agent, and they both were upfront, and knowledgeable about the properties and conditions of the properties that we looked at. I would have never in a million years thought that owning our own home was possible but these 2 made it happen! I honestly can say I would do this process all over again and would not change a thing about it.. Not only did we meet 2 great people, we also made friends with some amazing, and truely caring folks.. I wish them MUCH SUCCESS, and will send everyone I know their way. I also recomend anyone else that is looking for a house, or property to go to them.. Thanks Shayna, and Rich!!
Rich and Shayna helped us buy our first house and we couldn't be more happy with how everything went. With everything being new to us, they were extremely helpful explaining the entire process. Rich is very knowledgeable about every aspect of a house and gives an honest opinion when looking at properties. They worked very hard to find us the perfect house.
I was connected with Rich McNelis through Zillow and I could not have been more pleased. As a first time buyer in the market, there were a lot of questions, concerns and uncertainties. He showed up with a warm, sincere smile and took the fear out of buying a home.
Rich worked with me to locate potential properties, look into any issues that came up during our inspection and he also made sure that I had a clear understanding of the property and it's responsibilities.
He has excellent communication skills. He was prompt to return a call, email or text message. He showed up on time and with details about the property. He worked very well with other real estate agents on my behalf as well as the property owners.
It was quite evident that I was working with an honest, respectable and intelligent professional.
I recommend Rich McNelis with confidence and sincerity. He is a Five Star Real Estate Professional!
I have worked with Rich several times for furnishing homes he has rented as well as staged for sale. He was also the listing agent for my parents home back in 2006. He is honest and upfront and very skilled in his marketing approach. I would highly recommend Rich and Shayna for buying/selling as well as rental homes. They are very innovative thinkers in a tough real estate market.